This Refund Policy outlines our procedures regarding subscription cancellations, refunds, and service-related concerns for Afoodable’s weekly and monthly halal meal plans. By subscribing to our service, you acknowledge and agree to the terms stated below.
Sales Policy
All purchases made for weekly and monthly meal plans are considered final. Due to the perishable nature of our meals, we do not accept returns or offer refunds once meals have been delivered, except under specific circumstances outlined in this policy.
Cancellations Before Subscription Start
You may request a full refund if you cancel your subscription at least 48 hours before your first scheduled delivery.
Refunds will not be issued for cancellations made less than 48 hours before the start of your meal plan.
Taste Preferences and Non-Usage
Refunds are not provided for reasons related to personal taste preferences or if you choose not to consume the delivered meals.
Meals that are not consumed during the subscription period are forfeited and cannot be carried forward or refunded.
Issues With Meal Quality or Delivery
If you receive a meal that is damaged, spoiled, or incorrect due to an error on our part, please contact us within 24 hours of delivery.
Depending on the situation, we may offer a replacement meal or a partial refund. This is evaluated on a case-by-case basis and may require documentation (e.g. photographs of the issue).
Refunds are not issued for delays or delivery issues caused by third-party services, unless the meal is rendered inedible.
Subscription Modifications and Ongoing Cancellations
You may modify or cancel your upcoming subscription by giving at least 48 hours' notice before your next billing cycle.
Cancellations made after the billing date will apply to the following cycle. No refunds will be provided for the current active cycle.
Exceptional Circumstances
In rare cases such as medical emergencies or other extenuating situations, refund requests may be reviewed on a case-by-case basis.
Supporting documentation may be required. Final decisions are made at the sole discretion of Afoodable’s management.
Requesting a Refund
To request a refund or report an issue, please contact our customer support at:
- Email: [email protected]
Please include the following:
- Your order number
- A clear description of the issue
- Any supporting evidence (e.g. photos)
Refund Processing Time
Approved refunds will be processed within 7 to 14 business days to the original method of payment.
Policy Updates
Afoodable reserves the right to update or modify this Refund Policy at any time. Changes will be reflected on our website and will apply immediately to new purchases.